Online Purchases-
Platinum Plush Fashions offers returns within 30 days of the delivery date for store credit only in the form of an E-Gift Card. Returns must be in new, unworn, unwashed condition, tags attached. A $5.99 pre-paid label fee is deducted from the credit refund amount. Final sale items , bodysuits, lingerie, and swimwear are non-returnable.
Platinum Plush Fashion’s Return Policy: NO CASH REFUNDS: All returned items are processed for store credit .
Return Window: 30 days from the date of delivery .
Shipping Costs: Customers pay for return shipping via a $5.99 fee deducted from the store credit.
Non-Returnable items: Shape-Wear, Bodysuits, Lingerie, Swimwear, Beauty Products and items marked “final Sale” cannot be returned .
Processing Time:
Returns are typically processed within 5-7 business days after delivery to our returns facility.
Tips For Returns:
You can combine multiple orders into one return package to save on fees. If you used a third-party payment service like Afterpay, or Affirm, you are still responsible for your installments even if you receive store credit.
In-Store Returns/ Exchnage Policy:
- Time Frame: Items must be returned or exchanged within 10 days of purchase.
- Condition: Items must be unworn, with the original clothing tags attached.
- Receipt: The original sales receipt is required for all returns and exchanges.
As a small business, we are unable to offer cash or credit card refunds at this time. However, we are pleased to provide you with an in-store or online shopping credit for future purchases. This credit can be used at your convenience and has no expiration date.
Thank you for your understanding and continued support.